Forum Discussion

Colin Macdonald's avatar
Colin Macdonald
Helpful | Level 6
5 years ago
Solved

Export Option Unavailable

No Export Option

 

Hi. Up until a week ago, I always had the 'Export' option when clicking on the ... ellipse at top right hand corner of an opened Dropbox file on my iPad and iPhone. I like to export files to iBooks so I can read then from either device.

 

There is simply no 'Export' option able to seen or selected anymore. I have installed the latest ios software updates on both devices and have uninstalled then reinstalled the Dropbox app itself on both devices but no luck. 

 

Any advice on how to get the 'Export' option back, please?

  • Aha - thanks, Lucil. Because 'Share' had always been an different option to 'Export', I didn't think of checking it out, and I never would think of copying to iBooks as "sharing" (with myself).

     

    If Dropbox wants to 'drop' an option like Export without specifically telling users, and if that issue can be got around another (slightly less intuitive) way, then I guess that its call. I'm happy I can do what I want with the file ('send'/share to iBooks).

     

    Thanks again

     

    Colin

13 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey CDesigns!

     

    If you locate one of your .mp4 files and click on the button with the 3 dots next to it, do you see another option saying “Save video” perhaps? 

     

    If you don’t mind, you can also send me a screenshot with all the options you see, and I’ll have a look, as well.

  • ChillyMadison's avatar
    ChillyMadison
    New member | Level 2
    3 years ago

    I'm running across a similar issue where I have a folder of mp3's I want to put on my phone.   I select the "Share" drop down from the folder and there is no export option.   When I open the folder and select each file individually though, it does appear.  Is there a way to export the whole folder without having to click to export  each file in the folder?  

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    ChillyMadison wrote:

    Is there a way to export the whole folder without having to click to export  each file in the folder?  


    No, you can't export an entire folder at once. You need to export each file separately.

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