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gary2200's avatar
gary2200
New member | Level 2
4 months ago

File count differs between laptops on a specific folder

Device Lenovo P-series laptops Operating System/Browser (if using the web) (Windows 10 and 11 Dropbox App Version/Browser Version Windows File Explorer and Properties windows Question or Issue ...
File access
Folders
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey gary2200 - thanks for letting us know about this. 

Can you please clarify if you're using the Dropbox desktop app on both of your computers or if you only use the website via a web browser?

Are you able to see all files on the Dropbox website in this specific folder?

Let us know more and we'll take it from there. 

gary2200's avatar
gary2200
New member | Level 2
4 months ago

Hi Walter, while I have the browser open (Chrome) on the Old laptop, I'm not using it for any file transfers.  All transfers and viewing of directory properties are via the apps on the Old and New laptops. 

I don't know about the number of files when viewed in the browser. There is a "Folder Info" option but it doesn't give me a file count or size. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    So, am I safe to assume that you're using a web browser to do this and not the Dropbox desktop app and the Dropbox folder on your computer gary2200?

    Have you tried these steps to calculate the folder's size?

    • gary2200's avatar
      gary2200
      New member | Level 2
      4 months ago

      No, the opposite. Transfers and viewing done by the apps.  The folder size per File Explorer. 

      Yes, but the size per the Dropbox browser interface is nowhere close to the actual size. See the screenshots in my first post. 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hi gary2200, thanks for your post. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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