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reano's avatar
reano
Helpful | Level 5
2 years ago
Solved

Files are not showing on Mac Finder

I have been using Dropbox for many years now. Recently, some files are now showing up on Mac's Finder (I am using a Macbook Air M2 with Sonoma 14.2.1). Latest Dropbox desktop app version.    Files ...
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  • Nancy's avatar
    Nancy
    2 years ago

    Are you missing the Dropbox context menu options, when right clicking on a file within your local Dropbox folder?

     

    Have you tried refreshing your Finder with these steps?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey thunderboi. I understand it may be hard to show this via a couple of screenshots. However, it’d be helpful to have some visuals for sure. 

 

You can send over a screenshot of what you see when saving the files to your Dropbox account via Adobe (plus, the filepath they should be saved at), and then what you actually see in the Dropbox folder.

thunderboi's avatar
thunderboi
Explorer | Level 3
2 years ago

Here are two screenshots of the same folder. The one with 6 items was navigated to through the finder. The one with 18 items was visible after opening a file from my recent documents in illustrator and saying "reveal in finder." I'm lucky my work is still in the recent documents.

 

I hope these images help you to understand what I'm trying to communicate.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots! Have you restarted your computer in the meantime? 

     

    What’s the current syncing status of your Dropbox app, as well as its app version? 

     

    Are you seeing all files on your web account?

    • thunderboi's avatar
      thunderboi
      Explorer | Level 3
      2 years ago

      I have restarted a couple times. The files are visible in my web account and sync status says everything is up to date.

       

      Side quest: I used to have a bunch of contextual dropbox tools that would pop up if I right clicked on something in the finder, this no longer happens. Bug or feature?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Are you missing the Dropbox context menu options, when right clicking on a file within your local Dropbox folder?

         

        Have you tried refreshing your Finder with these steps?

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