Forum Discussion

CB51's avatar
CB51
New member | Level 2
3 years ago

Files Available Offline don't always show up without an internet connection.

None of the claims about this are true. I make ALL my files available offline. They are NOT available without some connectivity. I always take screenshots to be sure I have what I need when i need it...
desktop
Preview
View
Simonez 's avatar
Simonez
New member | Level 1
11 months ago

Same problem. Files made available offline not showing up un my iPad. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Simonez - sorry to hear about this.

    Can you please clarify on what kind of device you made the files available offline and if you're able to see them when you log into your account via a web browser instead of the Dropbox mobile app on your iPad?

    • Simonez 's avatar
      Simonez
      New member | Level 1
      11 months ago

      Walterthank you for your quick reply. I made my file available offline yesterday evening on both my iPhone end iPad. The files are there as I worked on them before on my windows workstation. This morning on the bus I’ve opened Dropbox on my iPad (and then iPhone) and I cannot access to them (no internet connection message). 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!