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Files cannot be accessed when using certain WiFi networks — Dropbox related?
Hello. Am having difficulty accessing files on Dropbox from my computer when I am using certain WiFi connections... wondering what the issue is... I discovered it's a WiFi/Dropbox issue as it only h...
My guess here is the files are not available offline and as such when you are trying to open them without a connection to Dropbox they cannot open as they arent actually on your machine.
I have found quite a few public WiFi's now block Dropbox (and OneDrive/GDrive etc.) as I assume it was using too much bandwidth.
Mark
Super User II
Super User IIMy guess here is the files are not available offline and as such when you are trying to open them without a connection to Dropbox they cannot open as they arent actually on your machine.
I have found quite a few public WiFi's now block Dropbox (and OneDrive/GDrive etc.) as I assume it was using too much bandwidth.
Will go back to my home wifi to see if I've marked (or not) the option for the files to be available offline. I think this issue happened after I've changed the dropbox syncing to be a different type (File Provider version I think)... Thanks for the reply..
- Megan
Dropbox Community Moderator
Hey JK! I hope you're doing well!
My first thought is indeed what Mark already mentioned about online-only files. It's worth checking out if this behavior happens with all of your content, or just the online-only ones.
You might also want to take a look at this relevant Help Center article about whitelisting the Dropbox desktop app.
Lastly, Dropbox can also fail to connect due to proxy settings which may have been changed either by other programs or by your network administrator. If you're having connection problems even though you haven't set up a proxy server, try the steps mentioned here.
If none of this works, let me know and we'll drive deeper into this.
In any case, keep me posted of any updates!
Hi there, thanks, I think making the files "offline" worked. I now see a 'tick in a green circle' icon next to the files or folders, when previously there was none. I haven't had a chance to work with an external WiFi yet but I think the problem should solved! I will try another day to see if I still have issues.
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