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JK's avatar
JK
New member | Level 2
4 months ago
Solved

Files cannot be accessed when using certain WiFi networks — Dropbox related?

Hello. Am having difficulty accessing files on Dropbox from my computer when I am using certain WiFi connections... wondering what the issue is... I discovered it's a WiFi/Dropbox issue as it only h...
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  • Mark's avatar
    Mark
    4 months ago

    My guess here is the files are not available offline and as such when you are trying to open them without a connection to Dropbox they cannot open as they arent actually on your machine. 

    I have found quite a few public WiFi's now block Dropbox (and OneDrive/GDrive etc.) as I assume it was using too much bandwidth. 

JK's avatar
JK
New member | Level 2
4 months ago

Hi there, thanks, I think making the files "offline" worked. I now see a 'tick in a green circle' icon next to the files or folders, when previously there was none. I haven't had a chance to work with an external WiFi yet but I think the problem should solved! I will try another day to see if I still have issues.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey JK!

Thanks for the heads up, and happy to see that your issue is now resolved! 

Definitely keep an eye on it, and let us know if this happens again. Wishing you a great week ahead. 😀

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