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Forum Discussion

simonellery's avatar
simonellery
Helpful | Level 5
5 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
desktop
Download
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi cleberdecampos, let's see what we can find on this! 

 

You mentioned that you've contacted our support team in regards to this. Would you mind sharing the ticket number with me, so I can locate it on our system? 

 

Let me know!

cleberdecampos's avatar
cleberdecampos
Explorer | Level 4
4 years ago

Hi Megan,

 

ticket  #16245290 on the name of Natalia. 

 

Thanks!

 

Cleber

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thank you for sending over your ticket number, cleberdecampos!

     

    I was able to locate it in our system, and I can see that you're working with Corey in order to resolve this. 

     

    Trust to know that I passed your comments too, and he'll get back to you as soon as possible, in order to see what you can find on this and how resolve it. 

     

    If you need anything else, I'm one post away. 

    • Jonathan Drury's avatar
      Jonathan Drury
      New member | Level 2
      4 years ago

      I'm having the same issue--has the fix been identified yet?

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