Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Karl H.4
6 years agoCollaborator | Level 8
Files stuck "downloading", PC not syncing, CPU overloading!
A couple of days ago I noticed that my Dropbox sync was "downloading 11 files" for a long time. I could not figure out which files (because there's apparently no direct way to do so) but I went looki...
- 6 years agoIn case someone in the future is having this problem: the Dropbox team helped me pinpoint the cause. Yahoo Groups recently offered to send a zip file of files from Groups that they were closing down, and I had unzipped this on my PC. However, these files had names ending with spaces, and once those get onto your system, Windows can't delete/move/rename them. Once I deleted them with a shell command, Dropbox stopped trying to sync them.
perdomini
4 years agoNew member | Level 2
I am still with the problems after trying every thing on this post. It´s worst now, I unchecked the folders on selective sync and when I checked then back, they just say "downloading 3000 files" and does not do anything.
It´s only on one of my synced devices, the others works just fine...
Please help.
PKM
4 years agoNew member | Level 2
Try this: Stop all syncing. Go to File Explorer and see which folders that are in Dropbox do not have a green checkmark (not synced). Move the unsynced content to a place on your hard drive that has no DropBox shared folders. Simply unselecting the folder in selective sync does not seem to work. Then restart DropBox syning again. Do not use Selective Sync setting. Actually move the files. If that still does not work, look for more files/folders without the green check mark that should be synced but are not. Move those. Eventually, you should be able to run DropBox sync and it should say Up to Date. If copies redownload from others' shared folders, see if that works. If not, delete those files/folders (make sure you are deleting only files/folders you previously copied). Then DropBox should work again. Then start copying back the previously moved files/folders to their original place, which should reset them in DropBox. I found that this hack worked. The only other issue you might check is if a file name used by you or others is too long. Or, if you place a shared folder at the end of a long list of senior subfolders. If I shortened the offending file name or moved the shared folder to a more senior level folder position, that seemed to solve the sync problem. Hope this helps.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!