Forum Discussion

Jacob Potter's avatar
Jacob Potter
Explorer | Level 3
2 years ago

Files Will Not Download from Dropbox Links Since Switching to a Static IP From Spectrum

We recently had internet installed from Spectrum.  At first we were set up with just a modem and a DHCP public IP and everything was working fine.  We requested a static public IP so Spectrum install...
Download
shared links
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for testing that, Jacob! If your ISP doesn’t see any issue on their end, please let me know here, and I’ll be glad to investigate this further.

Jacob Potter's avatar
Jacob Potter
Explorer | Level 3
2 years ago

Thanks for your help.  I spoke with our ISP, they aren't seeing anything on their end that would restrict our downloads.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Alright. Can I log a ticket for you then, and investigate internally? I can message you to this email address.

    • Jacob Potter's avatar
      Jacob Potter
      Explorer | Level 3
      2 years ago

      Yes, that would be great.  Thank you.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You have a new email from me, Jacob Potter! Please reply back, when you get the chance.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!