File/Video won't save to iPad or iPhone

Hey Sarah!

Jay is actually referring to the storage space of your device, not your Dropbox account.

If you go to your device's Settings > General > iPad storage, do you see that you have at least 500MB of space available there?

Thanks for checking that, Sarah, and happy Monday!

Can you also let us know which version of the Dropbox app you have installed?

If you restart the device, does it help? 

Or if you uninstall and reinstall the Dropbox app?

Happy Monday! Thank you!

I had already done these things but did them again.  Removed and installed app, checked for updates to app (none) and restarted iPad…I can download or it goes through the process but can not find the file on my iPad or iPhone anywhere…

Could you try marking the file as offline first in the Dropbox mobile app? 

Once it's offline, try exporting it to your iPad storage, and it should be visible in the iOS Files app in the On my iPad / Downloads section.

Hi - That process worked for my iPad but not my phone.  It seems like a lot of steps just to move a file from the Dropbox app to my device.  What happened to just saving to the Camera Roll?  Is this something that can be looked into further? Are there other people with this same issue?  I really do appreciate all the help and this will have to work for now on my iPad but not sure what to do about the iPhone… thank you.

If the file is large, marking it as offline means that the export would usually work, since the file already exists in the Dropbox mobile app, instead of having to download it directly.

How much free space does the iPhone have in the storage?

Hi Jay,

My iPhone has 84.6GB of 256GB used...

Hi sarah2023, can you try to save another video of the same type? Does it work?

Do you have a rough idea, as to how large the video you're trying to export is? Lastly, let me know if you're using WiFi or cellular data.