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Methuselah's avatar
Methuselah
Explorer | Level 4
8 years ago
Solved

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 fi...
Download
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sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
Methuselah's avatar
Methuselah
Explorer | Level 4
7 years ago

Hi Lusil,

I received your email and can confirm that the email address you have associated with my account is correct.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Awesome, thanks for letting me know, Methuselah!
 
In order to verify your identity, please reply to the ticket from that email address and we’ll take it from there. 
 
Cheers!
  • STyke's avatar
    STyke
    New member | Level 2
    6 years ago

    I have the same problem described here.  
    Would like to know how it was resolved.

    cheers

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