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Reg77's avatar
Reg77
Explorer | Level 3
3 years ago

Garbled Audio in mp4

I uploaded a presentation to my video folder.  The video on the first slide of the video is garbled.  This does not occur on my other platforms: YouTube and iCloud sharing.   Any suggestions? T...
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Reg77's avatar
Reg77
Explorer | Level 3
3 years ago

The problem is with my iPad DropBox app. It’s all good via my browsers.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

In that case, you could try clearing the app's cache Reg77 

 

To clear your cache on your iPad, please follow the steps listed below:
1. Navigate to the “Personal” (or Account) tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”

 

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

 

Let us know how it goes!
 

  • Reg77's avatar
    Reg77
    Explorer | Level 3
    3 years ago

    Unfortunately, that did not help.🙁

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Reg77, sorry to jump in here! 

       

      Could you clarify the OS you're using on your iPad, along with the version of the Dropbox app there? 

       

      Also, if you try downloading the same exact presentation, and open it locally, do you get the same results? 

      • Reg77's avatar
        Reg77
        Explorer | Level 3
        3 years ago

        iPadOS 16.5.1

        I deleted Dropbox and reinstalled from the App Store so I assume it’s the most recent.

         

        Download to iPad works fine.

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