Forum Discussion

Reg77's avatar
Reg77
Explorer | Level 3
3 years ago

Garbled Audio in mp4

I uploaded a presentation to my video folder.  The video on the first slide of the video is garbled.  This does not occur on my other platforms: YouTube and iCloud sharing.   Any suggestions? T...
Preview
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Would it be OK if we reached out via email to have a further look internally at this point Reg77? 

Reg77's avatar
Reg77
Explorer | Level 3
3 years ago

What does that involve?  I don’t allow outside agencies to take control of my devices.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Reg77! What Walter wanted to know is whether we can message you to the email address that’d tied to your Community profile here. 

     

    We won't have control over your linked devices. That’ll just help us investigate this further.

  • Reg77's avatar
    Reg77
    Explorer | Level 3
    3 years ago

    Sure, that’s fine.  Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the cooperation Reg77 - you've got :envelope: 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!