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Forum Discussion
Solved
How can I download a large folder to my external usb stick?
Device Macbook Air M2, 2022 Operating System/Browser (if using the web) (macOS Tahoe Version 26.3) Dropbox App Version (243.3.6860)
Question or Issue
If anyone can hop on a video call and he...
Thank you DropBox community for the suggestions.
It appears my USB stick that I ordered online was not authentic and was the root of the problems. I bought it from Shopee platform in Thailand and the price was too low for the description/quality of the usb stick, which I did not realize at the time. So to clarify, it was a hardware issue - neither due to my laptop or at DropBox end. Perhaps the confusion/unusual part was due to the other folders and files copying with no issue.
I just acquired a reputable 1TB SSD hard drive (brand Kioxia) from a brick and mortar store and the problem folder 'camera uploads' has already been successfully copied and saved from DB app with over 26,000 files transferred in approx. 90 minutes. I did this in 3 batches as it seems from my research one can only transfer 10,000 at a time.
I'm slightly embarrassed, however perhaps the DB community experts (wink wink) should have possibly identified this as the cause! Process of elimination - so I would suggest for people with future similar issues to check the most rudimental potential causes first.
So I just waited 10 hours for a batch of photos to transfer and it said they were completed but now my USB stick is not showing them. Actually now my USB stick is not even showing as an external drive on my computer. I bought a new small usb stick online - local shopping platform - I'm located in Thailand (1TB capacity, branded Samsung, approx $10) but I am beginning to believe that this USB stick is to blame. I am using the USB-C connection as my model MacBook does not have regular USB. Is this a common issue with the quality of the USB stick - that it could affect the transfer of the files and folders?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThe connection with your USB could be a contributing factor here, dublindude.
If you check your local Dropbox folder now, can you still see those photos there, or are they gone from both Dropbox and your USB stick?
Can you disconnect your USB stick, restart your computer, and plug it in again? Can you see it connected now?
Finally, what you can do as a test (in order to exclude any issues with Dropbox) is to transfer a few files to another location of your device (outside of Dropbox) and check if you can normally access them after the transfer is complete.
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