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meganh32's avatar
meganh32
Helpful | Level 5
3 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
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meganh32's avatar
meganh32
Helpful | Level 5
3 years ago

Megan and @ShropshireLad,

 

I just installed the new updated version of Dropbox for Mac that I was emailed about and it looks like it fixed the problem! I now show thumbnails for all of my pictures and can press the space bar to preview them in finder (although they are a small preview and not the full size, but I'll take what I can get).

CharlotteR's avatar
CharlotteR
Collaborator | Level 8
3 years ago

@meganh32 what version of Dropbox are you now running?

 

I downloaded the latest version from the website and still have the issue.

 

Thumbnails not appearing for offline files, and even when I sync them, the thumbnail will not appear unless I restart Finder.

 

I'm running Ventura.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi CharlotteR, let's jump right into this! 

     

    Did you happen to follow the steps I provided above, in order for you to quit the app, and then re-launch it? If you have any screenshots of what you see on your end, they're more than welcome. 

     

    Also, could you locate your little Dropbox icon, the one next to your WiFi on your menu bar, hover your mouse over it and let me know the version of the app that you're using? 

     

    Keep me posted, and we'll take it from there!

    • CharlotteR's avatar
      CharlotteR
      Collaborator | Level 8
      3 years ago

      Hi Megan,

       

      Yes I quit the app and then relaunched it. I actually deleted it and then downloaded it fresh and installed it again.

       

      Here's the version I'm running.

       

       And here's what I see in Dropbox:

       

       

      Relaunching the finder will create thumbnails for those recently synced files (they don't appear automatically), but the online-only files do no have thumbnail images whatever I do. They used to about a week ago!

       

      Thanks,

      Charlotte

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi CharlotteR, is it safe to assume that you're able to see the thumbnails on these files, when the app isn't running, or is this not the case? 

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