How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

Hello Sam DBX 

I tested here and is not working. 😞
I force close the Finder to see if was the problem and I try to resync an online folder, but none thumbnail was showed.

Best,

Same as luizfernandomiller. Still not working here. I've restarted my computer.

M1 Max MacBook Pro, Ventura 13.5.2 (22G91)

I'm glad that this is finally getting officially recognized and developement is happening.

Unfortunately still not working for me too, m1 max macbook pro 16, macos ventura 13.5.2 (22G91).

Thank you for the feedback luizfernandomiller , HappyTales, pizzamargherita and _MKT. 

We'll share this with our product team today and continue to keep you all posted on any progress.

Sam DBX It's not working for me either. My beta version appears to be slightly newer, and I just updated to Mac OS Sonoma.

But still getting the same behaviour, thumbnails do not appear unless downloaded.

Sam DBX I did also check my personal Dropbox (Plus) and the offline thumbnails are displaying correctly.

So this does appear to be a problem that only occurs with Dropbox Teams.

Thank you CharlotteR for the feedback.

For the ones who saw no changes, we have available the Beta Build 185.3.6023, that should have our team's work on the previews of online-only file, instead of the Beta Build 185.3.5963. 

If you've opted for early releases in your Settings, it will auto-update.

If you prefer to wait for the next Stable Build release, it should also include this fix.

Thank you, and let me know how this runs.

Sam 

Sam, this is working, I've got all my previews/thumbnails back. Many thanks!

Great news Rzei 😃

Unfortunately this still isn't working for me on my Teams account. See attached. I have tried Force Quit of both Finder and the Dropbox app, and have also restarted my computer.

As you can see, I'm on the latest version of the beta.

Sam DBX I have also updated to the latest beta version on my MacBook Pro and still not getting thumbnails for for offline files.

However I did notice something weird - in my teams account, I have 3 folders available. One is my personal folder which is called my name, which I think is a feature of Teams?

Then two actual Teams folders. They have different icons.

For the personal folder, the offline thumbnails ARE loading. But for the two Teams folders, the offline thumbnails still are not loading.

I have the latest Beta release and have relaunched finder, restarted etc etc.

Hi again CharlotteR, 

Got your feedback (and HappyTales )regarding our Team's folders previews, thank you.

I'll pass it on to the team and keep you updated here as soon as I have news.

I confirm I also got my thumbnails back. I'm so glad this now works, it's work-life changing.

Hi Sam DBX, I have the same issue with Team's folder, no preview! I think it's a Team's plan issue

It's amazing. The thumbnails are back! Please don't let them ever disappear again 🙂

Thank you Sam DBX !!

hi, sam

my thumbnails still not showing.

dropbox is up to date.

Hi there pedroms !

Have you tried installing our most recent Beta Build 186.3.6103 ?

Let me know if it works for you.

Sam 

I downloaded and installed the beta v186.3.6103, followed by a Mac restart, but unfortunately, my online files are still displaying only generic icons. No solution has been found yet for enterprise accounts. My personal account works just fine. I suspect the issue is with one of the Dropbox extensions

hi sam,

thanks for the answer.

I did the beta installation and restarted my mac.

No icon preview on "online-only" images yet.

I got some strange behaviours:

I changed one image to "offline". the preview icon appeared. Then i change it back to online-only and just the little icon in column view appeared. If i change to icon view, there is no preview icon.

I changed a second image to offline and now it doesn't show the icon preview. Just the image on the side and quicklook preview:

but shows the icon on gallery view:

I changed it back to online-only and there's no side preview but has quicklook preview:

And... there is a third image that i downloaded and then changed back to online-only. It now has icon and quicklook previews but not icon preview in column view (image below). It has icon preview on gallery view (left icon on image above).

And there are some images that i didn't changed anything and they has quicklook preview  but no icon and side preview:

other images have side and quicklook preview but no icon:

some images in a different folder are this way:

But mostly the files online-only still don't have any kind of preview

the preview settings on the folders are enable:

this is what enable on system settings:

And as you can see, there no more green label and cloud label on the files anymore.

Hi No_Icons_No_Dragon, thanks for the feedback.

Our team is still working on the Team's folders previews, and we'll update everyone once we have solid news.

Hi there as well pedroms, just a heads up that the recent adjustments were made targeting File Provider users, if you want to opt in (if you haven't done so) here are the instructions. Otherwise, we're expecting upcoming changes in macOS 14.1.

Let me know how it goes,

Sam