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I can preview offline files on my Android device, but I can't open them with Microsoft.
Hello,
I was on holiday and wanted to open a file I had successfully synced to be offline. However, when I tried to open the off-line file I received a message:
"you can view this file offline,...
Hey Pdecort! Apologies for any delays.
I double checked this with our team in the meantime and they’ve also confirmed that this is expected. Offlining mostly allows files to be previewed on the Dropbox mobile app, but to edit a file by using the Microsoft app in this case, you’d need to be connected to the internet. This is to prevent the creation of conflicts and duplicates on Dropbox, as the app won’t be able to detect your updates.
I’ve passed your feedback to our team though, so that they can also check your comments, in case this is something they’d consider changing in the future.
I don't see why DropBox requires an internet connection to open the file in Word; when Word itself doesn't need an internet connection to open the file (e.g. I can open via CX Explorer App without internet) and the file is already downloaded to the device in the DB cache.
Do you follow my logic? I hope that makes sense.
I'd suggest it's a bug.
Could the Development team look at the way e.g. CX Explorer launches Word without an internet connection and compare it to how DBox launches Word (which seems to require an internet connection)?
Thanks. :-)
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Pdecort! Apologies for any delays.
I double checked this with our team in the meantime and they’ve also confirmed that this is expected. Offlining mostly allows files to be previewed on the Dropbox mobile app, but to edit a file by using the Microsoft app in this case, you’d need to be connected to the internet. This is to prevent the creation of conflicts and duplicates on Dropbox, as the app won’t be able to detect your updates.
I’ve passed your feedback to our team though, so that they can also check your comments, in case this is something they’d consider changing in the future.
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