This file cannot be previewed because you are offline

Hi dleigh73, welcome to our Community, and happy March 1st! 

If I understand this correctly, you get the "file can't be previewed because you're offline" error when you're trying to view one of your files. 

I'd love some extra details, such as how you're trying to view the file? Is it on the website, desktop or mobile app? 

You mentioned that you received this document: did you receive a shared folder, shared link, Transfer or a different way? 

Keep me posted, and we'll take it from there!

I received a link: 

link removed

Trying to view on website.

Hi dleigh73, I see, thanks for letting me know! 

If you try to preview the link on a different browser, do you get the same results there? What about an incognito tab on your current browser? 

Provided that you get the same error, could you kindly send me a screenshot, so I can have visual too? 

Tried on Chrome and MS 360.

Also

What happens if you try to download the file instead dleigh73? 

It does nothing.

Hi dleigh73, are you the only one that has access to this link?

If not, does it work for other people as it should be?

Don't know. I'm the only person here who should be able to access it.

Hi dleigh73, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?