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dleigh73's avatar
dleigh73
Explorer | Level 3
3 years ago
Solved

This file cannot be previewed because you are offline

Why can't I see the documents I received?
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  • Megan's avatar
    Megan
    3 years ago

    Hi dleigh73, I see.

     

    However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dleigh73, I see, thanks for letting me know! 

 

If you try to preview the link on a different browser, do you get the same results there? What about an incognito tab on your current browser? 

 

Provided that you get the same error, could you kindly send me a screenshot, so I can have visual too? 

dleigh73's avatar
dleigh73
Explorer | Level 3
3 years ago

Tried on Chrome and MS 360.

 

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