I can't download files on the Android mobile app

Have you recently made any changes to your phone, such as a recent Android OS update?

I have no added/removed or changed anything about my phone. I haven't seen an android software update in the past couple of weeks. 

It's working now. 

Great news Mikeylectro! 😇

Happy to see that your issue is now resolved! 

Keep an eye on it, and if it resurfaces again, let us know. 

Thank you

This is exactly what is happening to me, as well. I have tried photos of different  sizes as well as from other folders. Even the photos I transfered yesterday are now not working. It's something with the app not talking/recognizing the phone. I also have a Galaxy S25 ultra. 

Hey bennymac, could you send a couple of screenshots with the error message you get, when trying to download your files locally to the device? 

Seems to be working again this morning. Not sure what happened, but as long as it is working, I am happy.

Agreed. Mine started working again last night. However, i noticed when I opened the app that the images refreshed, so I'm not sure if they did something on their end, or not. Either way... I'm good. 

Hi bennymac​  and welcome to the Dropbox Community. I’m really glad to hear your issue with downloading files on the Android app is all sorted and thank you so much for coming back to let us know it's now fixed. That kind of update is always appreciated and can really help others in the same boat!

I’m Theresa 👩‍💻, one of the Community Managers here in the forum. I love joining in on conversations or starting new ones across the board. Since you’re using Dropbox on mobile, I’d love to know ... do you have a favourite feature when it comes to the app?

Looking forward to hearing more from you,

T😸 (Dropbox Community Manager)