Forum Discussion

BigAlRussell's avatar
BigAlRussell
New member | Level 2
2 years ago
Solved

I can't open a Dorico file that was shared with me on Dropbox.

Hi, I recently got Dorico Elements and a pal has been working with me on a composition. He saved the work to our mutually accessible Dropbox but when I try to open it, Dropbox won’t allow me to.

Third Party Integrations
View
  • Mark's avatar
    Mark
    2 years ago

    Have you got Dorico installed on the device? 

     

    Dropbox simply moves the files around, it doesn't open them for you - that happens to the individual programs on the device 🙂

3 Replies

Replies have been turned off for this discussion
  • BigAlRussell's avatar
    BigAlRussell
    New member | Level 2
    2 years ago
    Yes I have Dorico Elements installed on the device. It is a MacBook Pro
  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi there BigAlRussell, our fab SuperUser Mark has given you the perfect answer in the last comment 😎🙌.
     
    You’ll need to have Dorico installed on your device to open the file directly from Dropbox. Without Dorico, Dropbox won’t recognise the file type, so if you just want to view or review the score, your friend can save it as a PDF for easy access on any device 👨‍💻💌.
     
    And just so you know, we also have a Musicians section in the Dropbox Community ✨. It’s a great place to connect with other Dorico users who use Dropbox 🤝 - might be super helpful 🤗. Let us know if you need any more help!
     
    T 😺 (Dropbox Community Manager) 
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you got Dorico installed on the device? 

     

    Dropbox simply moves the files around, it doesn't open them for you - that happens to the individual programs on the device 🙂

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!