Forum Discussion

Coco8's avatar
Coco8
Explorer | Level 3
2 years ago

I can't open files on my computer via the website any more

I opened a dropbox file on the web today. There is no option to open file. The file can only be viewed. Those option totally missing.
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Coco8, thanks for messaging the Community!

 

As it seems that you're referring to the Open button, please could you check this article to see if any of the steps help?

 

Keep me posted!

Coco8's avatar
Coco8
Explorer | Level 3
2 years ago

But through my account, Some of file have those button, and some of file didn't have this button. And same file, others have this button, but I didn't have.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are these for similar file types or just random files in different locations?

    • Coco8's avatar
      Coco8
      Explorer | Level 3
      2 years ago

      Same file, others have this button, but I didn't have：This is similar file types. Only founder's file have those button, but others didn't. Those are same location.

      Some of file have those button, and some of file didn't have this button：This is different locations. (Founder different)

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Coco8. Is the Open button missing for the exact same files on a different browser?

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