Forum Discussion

Mary Ann B.'s avatar
Mary Ann B.
Helpful | Level 5
3 years ago

I can't open my Excel file, as it has two locations on my Mac

Every since I installed the new Dropbox on my Macbook, the list of where my files are stored in Excel has gone wonky.  For example, when I open Excel and look at the list of files I could open, the file 'spanish vocab' is shown as being stored here:

 

Macintosh HD/Users/[removed]/Library/CloudStorage/Dropbox/mabword/Spanish

 

When I try and open the file from this menu, I get the attached message.

 

However, when I use Finder to locate the file it shows it stored here:

Dropbox/mabword/Spanish

Using Finder, I can open the file.  

I'm not sure what is going on or how to fix it.  Any suggestions?

Thanks for your help.

 

desktop
Mac
Preview

13 Replies

Replies have been turned off for this discussion
Show More
  • Mary Ann B.'s avatar
    Mary Ann B.
    Helpful | Level 5
    3 years ago

    Whether it's pinned or unpinned, I get the same error message. Here's another question: is there a way to remove these files and folders from CloudStorage?  I'm not sure how they got there in the first place, but I don't need them to be in that folder.

     

    Thanks for sticking with me and all your suggestions!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    CloudStorage is the location of the Dropbox folder if you have the new Dropbox for macOS version for File Provider. 

     

    I'm afraid the location cannot be changed.

     

    This should be your working Dropbox folder.

     

    Is it working correctly otherwise? If you add files to it, do they sync to your account online?

  • Mary Ann B.'s avatar
    Mary Ann B.
    Helpful | Level 5
    3 years ago

    Yes, everything else working properly,  I just wish I could open them directly from the Excel opening screen.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!