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Camping Namaste's avatar
Camping Namaste
New member | Level 2
10 months ago

I can't open my Excel files online. The website keeps loading and freezes.

Hi, I can't open my Excel files any more. Normaly I open them with the Excel for the Web option and work in them. Now it keeps on loading (right under in the screencorner) but it freezes/doesn't open...
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Olivervu25's avatar
Olivervu25
New member | Level 2
7 months ago

Hi, it happened to me as well. It kept saying "Just a sec, loading the file..." but never get me there. I tried multiple browers, even on different computers but it doesn't work!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Olivervu25 - thanks for bringing this to our attention.

Can you please clarify if you've tried an incognito window or another browser with no extensions or plugins running as well? What about a different network? 

Is it affecting all of your Excel files,  some, or  just one? Have you ensured that this isn't caused by an antivirus, a firewall, or even a VPN/proxy setting? 

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