Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

DougCutler's avatar
DougCutler
Helpful | Level 5
3 years ago

I can't scroll through photos anymore?

I used to be able to: open my dropbox folder, click on a folder with pictures, double click a picture to have it appear full-size on my screen, then scroll through the rest of the pictures in...
desktop
Preview
View
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Doug, sorry for jumping in. 

 

Is it alright if we open a ticket for you, so that we can check this internally?

 

Let me know, and we can get things started.

DougCutler's avatar
DougCutler
Helpful | Level 5
3 years ago

"Is it alright if we open a ticket for you, so that we can check this internally?"

Absolutely!

Thanks,

Doug

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there, DougCutler! 

     

    I just sent you a ticket. Reply back to me, and we'll take it from there. Thanks! 

    • KeithV's avatar
      KeithV
      Explorer | Level 3
      2 years ago

      Was this resolved? If so can you let me know the outcome please. I have the same issue.

      • DougCutler's avatar
        DougCutler
        Helpful | Level 5
        2 years ago

        Dropbox was not helpful at all. However, as best I can tell, the problem only occurs if I open a folder from Windows File Explorer. If I open it by clicking on the Dropbox icon then the folder icon, the problem does not seem to occur. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!