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Forum Discussion

DougCutler's avatar
DougCutler
Helpful | Level 5
3 years ago

I can't scroll through photos anymore?

I used to be able to: open my dropbox folder, click on a folder with pictures, double click a picture to have it appear full-size on my screen, then scroll through the rest of the pictures in...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

KeithV, you mentioned above that this happens when you use a shortcut to access your photos. Are you facing the same issue, if you open your File Explorer, and navigate to your Dropbox folder > camera uploads folder manually?

DougCutler's avatar
DougCutler
Helpful | Level 5
2 years ago

I have the exact same problem as Keith. 

It happens whether I use a shortcut or if I open File Explorer, and navigate to my Dropbox folder > camera uploads folder manually.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DougCutler & KeithV - sorry to jump in here, but have you reinstalled the app since you first noticed this?

     

    If you did and this persists, you can also try an advanced reinstall at this point.

     

    Let us know of any updates!

    • KeithV's avatar
      KeithV
      Explorer | Level 3
      2 years ago

      Hi Walter. A simple reinstall makes no difference. When I've got the time I'll try the advanced method. Thanks.

      • KeithV's avatar
        KeithV
        Explorer | Level 3
        2 years ago

        Carried out an advanced reinstall and it made no difference. Information about previously deleted images is somehow being retained by the Camera Uploads folder. Will just have to grin & bear it!

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