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Forum Discussion
I can't see my photos and videos on my new phone
I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
14 Replies
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- Rich
Super User II
Roxy1988 wrote:
I should be signed in via google on both.This could be the issue as well. I've seen posts here from people that start out using their Gmail address to sign in (NOT the Sign in with Google option) and then later choose the Sign in with Google option and end up creating a new account.
- Ok. Thank you for all your help. I will def check this when I get home and let you know.
I OPENED APP ON NEW PHONE BUT NO MATTER WHAT BUTTON I PUSH, HOME, FILES, PHOTOS, ACCOUNT I DO NOT SEE MY PHOTOS.
- Megan
Dropbox Community Moderator
Hey dredco, thanks for posting here!
Do you see your content when visiting your account online?
If I were you, I'd make sure that I'm logged into the correct Dropbox account too. With that being said, can you clarify your phone's OS, along with the Dropbox version that you're using there?
Keep me posted!
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