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Roxy1988's avatar
Roxy1988
Explorer | Level 3
2 years ago

I can't see my photos and videos on my new phone

I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Mobile
dredco's avatar
dredco
New member | Level 2
11 months ago

I OPENED APP ON NEW PHONE BUT NO MATTER WHAT BUTTON I PUSH, HOME, FILES, PHOTOS, ACCOUNT I DO NOT SEE MY PHOTOS.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey dredco, thanks for posting here!

Do you see your content when visiting your account online?

If I were you, I'd make sure that I'm logged into the correct Dropbox account too. With that being said, can you clarify your phone's OS, along with the Dropbox version that you're using there?

Keep me posted! 

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