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Roxy1988's avatar
Roxy1988
Explorer | Level 3
2 years ago

I can't see my photos and videos on my new phone

I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Mobile
Roxy1988's avatar
Roxy1988
Explorer | Level 3
2 years ago
Ok I will try that when I get home to the old phone. I should be signed in via google on both.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Roxy1988 wrote:
I should be signed in via google on both.

This could be the issue as well. I've seen posts here from people that start out using their Gmail address to sign in (NOT the Sign in with Google option) and then later choose the Sign in with Google option and end up creating a new account.

  • Roxy1988's avatar
    Roxy1988
    Explorer | Level 3
    2 years ago
    Ok. Thank you for all your help. I will def check this when I get home and let you know.

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