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mdcowby's avatar
mdcowby
Helpful | Level 5
3 months ago
Solved

I can't upload files from my Dropbox account to my Android to device.

As The title says I cannot upload files from my dropbox to my android to device. It keeps closing it will upload from my phone to my dropbox to my computer but wont upload a file to my device. I clic...
Android
Mobile
  • mdcowby's avatar
    mdcowby
    3 months ago

    I figured it out, the files app on my phone was the issue. I uninstalled the updates and went into Dropbox and it worked. Strange but that was the culprit 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Welcome aboard our forum, mdcowby! 

To make sure I got this right, can you include a few screenshots of what you see exactly on your end? 

I’d also like you to describe the exact steps you’re taking to install a file to your device. Do you mean that you’re trying to export your files perhaps to your local device, and the exporting fails?

Let me know, and we’ll go from there.

mdcowby's avatar
mdcowby
Helpful | Level 5
3 months ago

I figured it out, the files app on my phone was the issue. I uninstalled the updates and went into Dropbox and it worked. Strange but that was the culprit 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey mdcowby!

    Happy to see that your issue is now resolved!

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

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