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TaiXiong's avatar
TaiXiong
New member | Level 1
11 months ago

I can't zoom in to the Dropbox image preview

I'm having trouble with image previews in Dropbox on my Windows 11 machine. Whenever I click on a JPEG image to preview it, the image appears in a small, fixed-size window. I can't seem to resize the...
desktop
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TaiXiong's avatar
TaiXiong
New member | Level 1
11 months ago

It is completely normal in other folders, and the preview image will be scaled accordingly with the adjustment of the preview window. This is also the case in OneDrive folders.

It is still abnormal after closing Dropbox.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then rebooting your machine?

  • TaiXiong's avatar
    TaiXiong
    New member | Level 1
    11 months ago

    I tried it on my office computer, but it didn't help at all. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey TaiXiong - sorry to hear this persists for you.

      Can you maybe send us a screenshot of a sample file showing this behavior so that we can have a visual too?

      • TaiXiong's avatar
        TaiXiong
        New member | Level 1
        11 months ago

        Dropbox

        OneDrive

        它們是同一個檔案。 OneDrive 可以毫無問題地處理放大的預覽。

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