Forum Discussion

TaiXiong's avatar
TaiXiong
New member | Level 1
11 months ago

I can't zoom in to the Dropbox image preview

I'm having trouble with image previews in Dropbox on my Windows 11 machine. Whenever I click on a JPEG image to preview it, the image appears in a small, fixed-size window. I can't seem to resize the window or zoom in on the image, even though I've tried using the scroll wheel and the zoom controls. I'm running Dropbox version 216.3.4345 and Windows 11 version 26100.2605. I've already tried updating my graphics drivers, adjusting the display settings in Windows, and reinstalling Dropbox, but the issue persists. Has anyone else encountered this problem? Any suggestions?

desktop
Preview
windows

15 Replies

Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the screenshot TaiXiong - much appreciated. 

    I noticed that you're using a beta version of the Dropbox desktop app on your computer(s). Could you check if you get the same results on the latest, stable version of the app?

    To do so, you'll need to toggle off the early releases from your account's settings and then install the app from this page. 

    ---

    感謝 TaiXiong  的截圖——非常感謝。

    我注意到您正在您的電腦上使用 Dropbox 桌面應用的測試版。您能否檢查一下在應用程式的最新穩定版本上是否獲得相同的結果？

    為此，您需要從帳戶設定關閉早期版本，然後從此頁面安裝應用程式。

  • TaiXiong's avatar
    TaiXiong
    New member | Level 1
    11 months ago

    My current Dropbox version is 215.4.7202; Windows 11 version 26100.2894.
    But the situation has not changed

  • TaiXiong's avatar
    TaiXiong
    New member | Level 1
    11 months ago

    在我移除Dropbox並徹底刪除同步的Dropbox資料夾，再重新安裝後。
    不要套用微軟的同步API 後，一切正常。

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    太好了，感謝@TaiXiong 告訴我們。

    如果您遇到任何問題，我們將會及時回覆。祝您有個愉快的一周，謝謝！

    --

    Great, thanks for letting us know TaiXiong.

    If you come across any issues, we'll be one post away. Wishing you a great week ahead, thanks!

  • TaiXiong's avatar
    TaiXiong
    New member | Level 1
    11 months ago

    這應該是一個bug，貴公司沒有辦法重現這個問題嗎？

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!