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MJoseMijangos's avatar
MJoseMijangos
Explorer | Level 4
3 years ago
Solved

I downloaded my files and got a corrupt file

Hi,   I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos  very important to me and I can't believe I lost them now. So, please, anyom...
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  • Rich's avatar
    Rich
    3 years ago
    MJoseMijangos wrote:
    I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

    Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.

albo99's avatar
albo99
Explorer | Level 3
3 years ago

as you see, file is 42gb big, always stops after a certain time

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi albo99, let's try one more thing.

 

If I understand this correctly, it seems you're trying to download the file using a shared link, am I right? If not, feel free to correct me. 

 

Provided this is the case, can you try adding the file to your account -if you have enough space to host it- and then download it straight to your device? 

 

Also, do you have the desktop app installed to your device?

  • albo99's avatar
    albo99
    Explorer | Level 3
    3 years ago

    I have the file in my account. And i also have the desktop app, ive tried browser and desktop app

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    And do you get the same results when you try to preview it through the app albo99? 

     

  • albo99's avatar
    albo99
    Explorer | Level 3
    3 years ago

    playing the video in Dropbox works totally fine

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