The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.
Forum Discussion
TomGose
7 years agoNew member | Level 2
I have an issue accessing my files as they're greyed out. Can you help?
I tried to upload a video to Dropbox yesterday and ever since I cannot even view my files/folders via my laptop. I cannot even write a ticket to support. the only link on the site that leads me anywh...
- 7 years ago
Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache?
Also, have you made sure you're running the latest version of Chrome?
Walter
Dropbox Staff
Dropbox takes time to transfer files between your computer and our servers Tom ( TomGose).
Bear in mind that most standard consumer ISPs offer 1/10th the upload speed when compared to the download speed and larger files will take longer to sync.
You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.
If you do not see this then can you please let me know what the message being displayed reads?
Also, how did the reboot go for you? If you're accessing your account via the web please try another browser to exlude any browser specific issues.
Thanks for your cooperation so far!
TomGose
7 years agoNew member | Level 2
Hi Walter,
I am able to access dropbox using Safari whereas Chrome I couldn't (and still cannot). Honestly, when I log-in to dropbox there isn't anything in the task bar (I have a Mac) like you described.
I really appreciate your help, any other ideas? At least I can access it via a different browser but that, as you know, is treating the symptom not the problem.
Thank You.
- TomGose7 years agoNew member | Level 2
Alrighty, I see it now and it says "up to date".
- Walter7 years agoDropbox Staff
Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache?
Also, have you made sure you're running the latest version of Chrome?
- TomGose7 years agoNew member | Level 2
Walter,
Many thanks. Using the incognito browser, I was able to access the files as usual. I also cleared the cache and was able to open dropbox normally without the use of incognito.
I had just updated the laptop to the latest version a few days ago.
I appreciate your help. Have a great weekend!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!