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TomGose
7 years agoNew member | Level 2
I have an issue accessing my files as they're greyed out. Can you help?
I tried to upload a video to Dropbox yesterday and ever since I cannot even view my files/folders via my laptop. I cannot even write a ticket to support. the only link on the site that leads me anywh...
- 7 years ago
Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache?
Also, have you made sure you're running the latest version of Chrome?
TomGose
New member | Level 2
Alrighty, I see it now and it says "up to date".
Walter
7 years agoDropbox Staff
Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache?
Also, have you made sure you're running the latest version of Chrome?
- TomGose7 years agoNew member | Level 2
Walter,
Many thanks. Using the incognito browser, I was able to access the files as usual. I also cleared the cache and was able to open dropbox normally without the use of incognito.
I had just updated the laptop to the latest version a few days ago.
I appreciate your help. Have a great weekend!
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