Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Courtney945's avatar
Courtney945
Explorer | Level 4
10 months ago

I would like to change the default app for opening PDF files via the Dropbox mobile app.

As a longtime Dropbox user, I am annoyed that the only PDF program that's given as an option to view PDFs is Adobe.  I don't use or like Adobe PDF products.  I use PDF Expert and would like to be abl...
Preview
Third Party Integrations
Courtney945's avatar
Courtney945
Explorer | Level 4
10 months ago

I can't figure out how to attach a screenshot.  I keep getting a message "PNG not allowed" and "PDF not allowed".  What can I try?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Courtney945!

    If you're trying to send over a screenshot using your mobile, could you maybe try using a computer, or see if you can switch to a .jpg file?

    If not, then it's totally okay. I'd just like to have a visual. 

    • Courtney945's avatar
      Courtney945
      Explorer | Level 4
      10 months ago

      My screenshots automatically are saved as PDFs.  I exported to .jpeg and I still get a "FILE NOT ALLOWED" error message.  Not sure how to show you what I'm seeing.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Can you please add the screenshot to your Dropbox account and then send us a shared link, Courtney945?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!