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normbay's avatar
normbay
Explorer | Level 4
7 years ago
Solved

I'm getting duplicates when I export on my iPad

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
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  • Lusil's avatar
    Lusil
    7 years ago

    Hey there normbay, 

    Could you please also clarify for us if you directly export the files to the third party app?

    Do you by any chance get duplicates when you export to another location on your iPad too?

    Thanks in advance!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there normbay,

That sounds strange indeed!

Can you just ensure for me that you have the most up to date version of the Dropbox app on your iPad? 

Also, can you confirm that you're following the exact steps for exporting as below:

  1. Launch the Dropbox app.
  2. Tap … (ellipsis) beside or under the file you'd like to export.
  3. Tap Export and select the Notability app.

Let me know what you find - Thanks!

  • normbay's avatar
    normbay
    Explorer | Level 4
    7 years ago

    THOUGHT I'D REPLIED TO THIS ALREADY.

    YES, UP TO DATE, AND THAT IS HOW I DID IT.

    BUT I THEN TRIED IMPORTING IN NOTABILITY FROM DROPBOX...AND THAT WORKED WITHOUT DUPLICATES. HMMM.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there normbay, 

      Could you please also clarify for us if you directly export the files to the third party app?

      Do you by any chance get duplicates when you export to another location on your iPad too?

      Thanks in advance!

      • SH64's avatar
        SH64
        New member | Level 2
        6 years ago
        I also have this problem when exporting from Dropbox to notability. This does not occur with any other app and also does not occur when importing in notability from Dropbox.

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