Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
normbay
7 years agoExplorer | Level 4
I'm getting duplicates when I export on my iPad
Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
Lusil
Dropbox Staff
7 years agoHey there normbay,
Could you please also clarify for us if you directly export the files to the third party app?
Do you by any chance get duplicates when you export to another location on your iPad too?
Thanks in advance!
SH64
6 years agoNew member | Level 2
I also have this problem when exporting from Dropbox to notability. This does not occur with any other app and also does not occur when importing in notability from Dropbox.
- StricklandLaw6 years agoExplorer | Level 4
Mine is doing this as well. I have standard folders I want to save the notes into and select them, but then when I go to my dropbox in other locations it has created a new set of files to save into and not my standard files. Cannot figure out why this is happening. There is no fix above
- Lusil6 years ago
Dropbox Staff
Hey SH64 and StricklandLaw, thanks for nudging us on this thread.
Just to make sure that we're on the same page, could you give me the exact steps you follow that result in this behavior?
A screenshot of this (without any personal info) would also be very helpful. Cheers!
- StricklandLaw6 years agoExplorer | Level 4
Sure! When I am in my note in Notability on my iPad, I press the Send To Button and select Dropbox. In the Dropbox folder section I select the folder I want to save it to. It allows me to select the subfolder from my Active Files folder in Dropbox that I want to save it in (I have no problem toggling to and finding the folder I want to save it into from my Dropbox files.) I select a PDF format, All page ranges, no Paper or Recordings or Page Margin Selected. When hit "Send to Dropbox", it then saves it in a newly created subfolder in Dropbox, not the folder I designated but an exact copy of that subfolder under my Active files. I'm not sure I can screenshot this, but essentially it is recreating the same folder I asked it to save into under my Active Files and saving it separately intead of just sending it to that exact folder. It does not save in both places, only the one new location with the same sub-folder designation as that which I selected from my Ipad.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!