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normbay's avatar
normbay
Explorer | Level 4
7 years ago
Solved

I'm getting duplicates when I export on my iPad

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
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  • Lusil's avatar
    Lusil
    7 years ago

    Hey there normbay, 

    Could you please also clarify for us if you directly export the files to the third party app?

    Do you by any chance get duplicates when you export to another location on your iPad too?

    Thanks in advance!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey SH64 and StricklandLaw, thanks for nudging us on this thread. 

Just to make sure that we're on the same page, could you give me the exact steps you follow that result in this behavior? 

A screenshot of this (without any personal info) would also be very helpful. Cheers!

StricklandLaw's avatar
StricklandLaw
Explorer | Level 4
6 years ago

Sure! When I am in my note in Notability on my iPad, I press the Send To Button and select Dropbox.  In the Dropbox folder section I select the folder I want to save it to.  It allows me to select the subfolder from my Active Files folder in Dropbox that I want to save it in (I have no problem toggling to and finding the folder I want to save it into from my Dropbox files.) I select a PDF format, All page ranges, no Paper or Recordings or Page Margin Selected.  When hit "Send to Dropbox", it then saves it in a newly created subfolder in Dropbox, not the folder I designated but an exact copy of that subfolder under my Active files.  I'm not sure I can screenshot this, but essentially it is recreating the same folder I asked it to save into under my Active Files and saving it separately intead of just sending it to that exact folder.  It does not save in both places, only the one new location with the same sub-folder designation as that which I selected from my Ipad.  

  • StricklandLaw's avatar
    StricklandLaw
    Explorer | Level 4
    6 years ago

    In further testing this, I am realizing that it is only doing this when I save it as a PDF and not when saved as a "note."  However, I need to be able to save them as PDFs. I also do not have this problem with the dropbox link with my Adobe Acrobat App.  From Adobe Acrobat I can alter PDFs or save them in my designated dropbox folders and subfolders with no problems.   

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the detailed reply, StricklandLaw. 

    Out of curiosity, are you able to disconnect and reconnect Notability to the Dropbox mobile app? Maybe that will do the trick. :thinking:

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