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normbay's avatar
normbay
Explorer | Level 4
7 years ago
Solved

I'm getting duplicates when I export on my iPad

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
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  • Lusil's avatar
    Lusil
    7 years ago

    Hey there normbay, 

    Could you please also clarify for us if you directly export the files to the third party app?

    Do you by any chance get duplicates when you export to another location on your iPad too?

    Thanks in advance!

StricklandLaw's avatar
StricklandLaw
Explorer | Level 4
6 years ago

In further testing this, I am realizing that it is only doing this when I save it as a PDF and not when saved as a "note."  However, I need to be able to save them as PDFs. I also do not have this problem with the dropbox link with my Adobe Acrobat App.  From Adobe Acrobat I can alter PDFs or save them in my designated dropbox folders and subfolders with no problems.   

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the detailed reply, StricklandLaw. 

Out of curiosity, are you able to disconnect and reconnect Notability to the Dropbox mobile app? Maybe that will do the trick. :thinking:

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