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Forum Discussion
Robert K JSS Tech
5 years agoExplorer | Level 4
Improving Dropbox video preview quality - thinking outside the box
The poor quality of the Dropbox transcoded preview has been discussed over the years, particularly between 2015-2017.
Over the last six years, internet speeds have changed remarkably and online streaming is now commonplace.
So our clients are unforgiving in their distaste for the Dropbox preview product.
Dropbox has made it plain, that as far as they are concerned the solution is just download. However many many clients want to be sure the product is right for them before they download.
Thinking outside the box, if we load two versions of each video, one optimised for preview, of smaller file size etc.(so clients can be sure its the product they want- but we can be certain that for instance, the preview won't be out of audio/vision sync) and the full res version for them to download.
Surely the Dropbox engineers who work on the auto transcoding know the optimum specs for the preview file?
Can that please be shared with your clients? ( after all we are supposedly on the same team)
87 Replies
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- Rich10 years ago
Super User II
Is there a way to disable online playback?
No, but you can change the link that you send them so that they're only presented with a download. Change the ?dl=0 at the end of the link to ?dl=1 and it will force a download.
- Bob C.1510 years agoNew member | Level 1
You are a lifesaver. Thank you so much!
- Alexis G.110 years ago
Super User
Robert is correct. Dropbox don't modify your original files. Just share the link with the 1 at the end and your clients will be forced to download the video.
- Bob C.1510 years agoNew member | Level 1
Okay. I tried changing ?dl=0 to ?dl=1.
That link immediately initiates a download.
But there are two problems:
1. The download arrives as a .zip file. Unless the user is set up to deal with that, it just results in more confusion and alienation.
2. In fact, when I tried decompressing the .zip file, I was told the file was unplayable.
Added note: When I tried to create a link of only the one video file, the URL did not have ?dl=0 at the end. So I created a link for the entire folder, which did create a URL ending in ?dl=0. Even though the folder contains only one file, the result was a .zip file. Is there a way to create the forced-download URL of a single file, at the file level?
- www . c.10 years agoHelpful | Level 7
why is low res? I pay 9.9 EUR for this useless stream?
- www . c.10 years agoHelpful | Level 7
we are Rober S in 2016 not in 2000.
- Mark10 years ago
Super User II
And we are still using a file syncing service rather than a file video hosting one.
As Robert has repeatedly said, Dropbox doesnt release roadmaps and if I'm totally honest its not something I can see happening - especially with them recently tightening up on downloads and bandwidth.
- tbanas10 years agoExplorer | Level 4
Yes, we are also struggling with this one :(
- RADA P.110 years agoNew member | Level 2
Then, if it not possible to improve the quality, please give us the possibility to turn off the video preview. Or at least put a big Download button with text "download for high resolution" under the video.
You might say: "write this in the email that you send together with the link". I often do that but 1. It looks silly and 2. The link is being sent to another coworker of my client without that text.
I also found out through a client that the video is shortened to 15 minutes when not logged in. The client thought I did a mistake with the video.
This is really counter productive.
- Matt G.1210 years agoNew member | Level 1
I find this to be a pretty poor service delivery. Because here's what happens:
I upload videos for FTP using dropbox.
My client tries to watch them online because it shows up with a lovely big play button - "Why download it first? Let me just watch it." There's also no way I know of to stop this showing up.
Then I get complaints about low quality, speed changes, video cutting off before the end. I have an unhappy client. They don't want to download it because it's not right.
While I do try to carefully explain to client that they need to download the video before watching it this still repeatedly happens and is incredibly annoying. I really don't see why Dropbox can't partner with a streaming service or upgrade their back end to fix this.
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