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Dropbox thinks my PC is offline
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again".
But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit.
So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says "No internet connection. Your computer is currently offline. Please check your network settings."
Again, there is internet because I'm able to write this. Any ideas?
I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?
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- Walter
Dropbox Community Moderator
Hey Lyralina, sorry to hear you're having issues with this.
Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?
If you still get the same results, please send us a screenshot so that we can have a visual too.
Thanks!
I turned Anti-virus, Firewall off and it's still showing the same error. Can't even start Dropbox.
- Walter
Sorry to hear this persists Lyralina
Is the desktop app's icon showing up in your system tray at all?
Could you try the offline installer from this page one more time for me and let me know how it goes?
Also, if you happen to be on the Basic plan, make sure that you have no more than 3 connected devices to your account as you might be hitting the device limit.
Let me know of any updates!
whenever I try to open the Dropbox app, it give me an error "No internet connection: Your computer is currently offline. Please check your network settings". I've tried un-installing, then re-installing the app, no luck. The app was opening earlier, but when it was having some sync problems, I signed out then back in......thats when the app no longer would load at all.
- Walter
Hey robert1881, sorry to hear about this.
Have you ensured that isn't caused by an antivirus or firewall you're using on your computer?
If you did, please send us a screenshot of the error you may be getting so that we can have a visual too.
Actually, since 1 month ago, I wasn't able to sync on dropbox on this laptop but my other laptop works fine with the same Wifi. It was stuck on syncing files. So I decided to reinstall everything.
Now after installing using the offline Dropbox installer again but instantly, the message said "No internet connection" again.
The laptop the dropbox icon now appears on the system tray, but it's still stuck at "Starting" and "connecting". I clicked "Signin" but nothing happens.
I'm not hitting the 3 device limit. I set it to No proxies ,deactivated Firewall, antivirus (Windows Defender) etc.
I even tried netsh winsock reset from CMD but Dropbox still doesn't work
- Lyralina
This sounds like exactly what is happening with mine too. Yeah, uninstalling, reinstalling, rebooting, etc. doesn’t work. Even changed wifi but that didn’t work either. There’s plenty of hard disk drive. I use Windows 11 Home. Now I can’t use Dropbox on my laptop.
Walter
no, I am not at my 3 limit (just desktop Mac mini & iPhone devices)
I tried downloading the offline Dropbox app, but after the download ran, I didn't see any different app to open.
Yes, the icon is showing up in my system tray, but is says "no internet connection" & still continually says "starting". I obviously have an internet connection if I'm able to get on the Dropbox website & reply back to these messages.
Any other tips?
Thanks
Robert
- Hannah
Thank you both for the info here, Lyralina and robert1881.
Can you please also clarify if you're able to access your files from your Dropbox account online without issues?
