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Forum Discussion
InDesign file icons are not displaying in Dropbox under certain conditions
Description of the issue I'm experiencing in Windows 11 using the Dropbox Desktop app:
InDesign files (.INDD) have a blank icon inside the Dropbox folder instead of the proper icon, except for un...
Thanks for your prompt response, Jay!
I'm referring to the actual icon associated with InDesign (.INDD) filesâthough, strangely, InDesign Markup Language (.IDML) files are unaffected. See attached for a screenshot demonstration. Both .INDD and .IDML appear normally outside the Dropbox environment.
Additions steps I've taken between now and your reply:
- Uninstalled/reinstalled Adobe Creative Cloud and it's apps using Adobe Creative Cloud Cleaner Tool
- This yielded a partial fix: now .INDD files return to the correct icon once made 'Local' again, however they still return to the generic blank page icon once reverted back to 'Online Only.'
- Advanced uninstall/reinstall of Dropbox (although the registry folders were missing and most, if not all, of the AppData, ProgramData, etc.)
- Reset PC (keeping filesâwould prefer to not remove personal files); reinstalled Dropbox and Adobe Creative Cloud apps
- Uninstalled Dropbox and deleted Dropbox folder; reinstalled Dropbox and recreated Dropbox folder
- Performed an update of the InDesign (removing the older version), which happened to become available this morning
None of these steps have resolved the issue.
Other helpful info:
- Operating System: Windows 11 Home (ver. 21H2, build 22000.708), Windows Feature Experience Pack 1000.22000.708.0
- System Type: 64-bit operating system, x64-based processor
- Processor: AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
- RAM: Installed 32.0 GB (31.4 GB usable)
- Dropbox: Desktop App (ver. 149.4.4568), status Up to date
- Windows Updates: Up-to-date, including all available Optional Updates
Thank you kindly for any assistance you (or anyone else) can offer!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi kalbrandon, happy Friday!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
Thanks!
Yes, please. Thank you!
- Hannah
Hey kalbrandon, I've just sent you an email, so make sure to get back to me when you get a chance.
Thanks!
- Thank you, Hannah. I confirmed my address by email and am doing so here, as well.
Hi Kal,
Did you get this issue resolved? I have a similar issue with PDF files and can't figure out how to fix it.
- Walter
Hey MarkofLA, sorry to jump in here, but could you clarify the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment?
Also, do you notice this with online only files or files that are available offline on your computer?
Any additional information you can share is more than welcome!
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