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Forum Discussion
InDesign file icons are not displaying in Dropbox under certain conditions
Description of the issue I'm experiencing in Windows 11 using the Dropbox Desktop app:
InDesign files (.INDD) have a blank icon inside the Dropbox folder instead of the proper icon, except for un...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi kalbrandon, happy Friday!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
Thanks!
Yes, please. Thank you!
- Hannah
Hey kalbrandon, I've just sent you an email, so make sure to get back to me when you get a chance.
Thanks!
- Thank you, Hannah. I confirmed my address by email and am doing so here, as well.
Hi Kal,
Did you get this issue resolved? I have a similar issue with PDF files and can't figure out how to fix it.
- Walter
Hey MarkofLA, sorry to jump in here, but could you clarify the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment?
Also, do you notice this with online only files or files that are available offline on your computer?
Any additional information you can share is more than welcome!
No, I never resolved the issue satisfactorily. Dropbox blamed how InDesign/Adobe handle file icons/thumbnails. I've just learned to cope with it. It doesn't seem to be an issue with newer files, just ones created before installing the desktop app. So, of course, over time, I am seeing less and less of the defective icons.
Sorry I couldn't be more helpful.
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