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Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox
Issues since latest ios11.0.1 update on IPad.
Error in excel, word, PowerPoint when “Save as” and selecting a Dropbox file.
Error message is “Cannot Save File. That file name wont work because it includes invalid characters or it’s too long. Please try a different name. “
Have tried saving the file with the file name A but still have same issue.
Same error is generated when exporting as a PDF to Dropbox.
Had been working fine until recent update of both iOS, Dropbox and office apps.
No issues creating pdf or saving as different name to other cloud drives and to ipad.
36 Replies
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MapleDropbox Staff
Hi jmc25,
The bug was a server side one and not related to the Dropbox iOS app.- MapleHi Cjmmaclaw,
Does your case look exactly like the screenshots that was provided? Microsoft Word app as well? And the error message “Cannot Save File. That file name wont work because it includes invalid characters or it’s too long. Please try a different name. “? I am using IOS 11.2.2 and am getting the same error.
- MapleHi hale081852,
What is the exact error message you're getting? Can you share a screenshot? I have the exact same problem after upgrading to new IOS.
error message:
"can not save file"
office can not save a copy of the file just now. try again later (translated from my local language error msg)
- MapleHi misterDB,
Can you share some screenshots of the flow that gives the error? - I’m still having problems amending and saving word docs in my Drop Box on my phone. If the problem has been fixed is there something I need to do now? Thank you
This happens if I create a new file and try to save it to Dropbox. I have a similar problem when I try to save a Word or Excel file into Dropbox.
This happens if I open a file from an email and try to save it. It creates the file but I get the yellow message and later cant open it again.
Hi, I'm having the same problem described. Have anyone find a solution? Thank you in advance!
- Sanchez
Dropbox Community Moderator
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