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Jonyrainsforth's avatar
Jonyrainsforth
Explorer | Level 3
4 years ago

iPad is asking for a password, when I try to annotate a .pdf file

Hello! Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the or...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Jonyrainsforth, sorry to jump in, but I believe this is an issue with your device's OS and/or the 3rd party apps you're using to annotate this PDF file of yours. 

 

Are you using a specific 3rd party app or integration to annotate by the way?

 

A brief search on the internet with the exact error you're getting might be helpful, so give it a try too. 

Jonyrainsforth's avatar
Jonyrainsforth
Explorer | Level 3
4 years ago
Hi. No 3rd party apps. Standard iOS annotation in iOS pdf viewer.

Tried googling to no avail
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Can you open the files on a desktop device of yours instead of a mobile one Jonyrainsforth? 

     

    Just make sure that you have the password option unchecked for the file (you can search on an Adobe forum to see how to do this if needed). 

     

    Let us know of any updates! 

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