Forum Discussion

dcooney's avatar
dcooney
Explorer | Level 4
6 years ago

IPhone X Videos Shot in High Efficiency (HEIC) Format are Blank with Sound

There are other similar threads about this but I'm starting a new one because this issue is still not fixed and it should be becasue users rely on Dropbox to serve their most precious information - f...
Preview
View
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there dcooney, thanks for nudging us here!

I'd be more than happy to help, but I'll need a bit more info on this. For example:

  • Do the .heic files uploaded play as video files when previewed from the website or are they static? 
  • Are you able to preview them normally from your computer locally? 
  • Does this happen to every .heic file added to your Dropbox account?

Let me know what you find!

dcooney's avatar
dcooney
Explorer | Level 4
6 years ago

Hi Lusil 

Thanks for responding.

  1. I am able to play them on the Dropbox website.
  2. I am able to preview them from the Camera Uploads directort via the Finder on Mac.
  3. Yes, every local heic video is blank except for sound when played from the Camera Uploads directory using an HTML5 video player.

 

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions