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dcooney's avatar
dcooney
Explorer | Level 4
7 years ago

IPhone X Videos Shot in High Efficiency (HEIC) Format are Blank with Sound

There are other similar threads about this but I'm starting a new one because this issue is still not fixed and it should be becasue users rely on Dropbox to serve their most precious information - f...
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dcooney's avatar
dcooney
Explorer | Level 4
7 years ago

Hi Lusil 

Thanks for responding.

  1. I am able to play them on the Dropbox website.
  2. I am able to preview them from the Camera Uploads directort via the Finder on Mac.
  3. Yes, every local heic video is blank except for sound when played from the Camera Uploads directory using an HTML5 video player.

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for confirming these, dcooney. 

From what I understand, you're trying to preview the .heic files directly from the Dropbox mobile app. 

Could you try previewing them from the Files app, instead? Maybe that will do the trick. 

Keep me posted!

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