We're making some changes to the Dropbox Community 👩‍💻 - Find out more here.

Forum Discussion

Chazmitch's avatar
Chazmitch
New member | Level 2
3 hours ago

Latest update created several problems with cache and syncing

Device iMac 2021 Operating System/Browser (if using the web) MAC OS 15.7.4 Dropbox App Version/Browser Version APP version, cannot locate version # Question or Issue After a recent update I ...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey Chazmitch, thanks for joining our Community.

Just to confirm, by "update" you're referring to a Dropbox update, right? Not an update of your OS, for example?

Do you happen to have a screenshot of that error message that you got?

Also, how is the app right now? Is it working okay? And what's the sync status and version at the moment?

You can see that by hovering over the Dropbox icon in your menu bar.

Keep me posted!

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!