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blueeyes2's avatar
blueeyes2
Explorer | Level 4
8 years ago
Solved

Lightroom and Dropbox Pro Nightmare

I'm a photographer and was hoping that upgrading to Dropbox Pro would help my workflow but it's been a nightmare and I'm wondering if anyone can help.  I am using lightroom and I have one catalogue ...
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  • Lusil's avatar
    Lusil
    8 years ago
    Hi there blueeyes2!
     
    Initially, please note that many processes on your computer may look at files that you may have not manually opened and, in order to fulfill these requests, Dropbox syncs the files. Such examples include:
    • Backup services.
    • Antivirus.
    • Recently used file lists.
    • Third party applications that monitor files in general. 
    Please note that if there are apps that constantly look at your files, your files may come back following the behavior described above if you didn't recall them manually. 
     
    If this is the case, I'd kindly recommend to test this out by temporarily quitting or disabling relevant apps until you see that the issue no longer occurs. If you do, it could be that the last app that you closed may be the one performing this action.
     
    However, please remember that when you set a file to be online-only, only information about the file, such as the name, the location, and the date that the file was updated, is downloaded. You can find more info about this here. 
     
    Having said that, from what you describe in your post, it sounds like the third-party app you use requires access to these files you set to be online-only so as to preview them, hence why they could be downloaded as local. 
     
    In any case, let me know what you find! :grinning:
blueeyes2's avatar
blueeyes2
Explorer | Level 4
8 years ago

Thanks Lusil but my dropbox has totally stopped syncing due to my hard drive being out of space so even applying new selective sync settings won't wor.  I have deselected everything to stop it from syncing but there are huge TIFF files from 2016 showing up when I go to my storage settings on my Mac which are the reason things have stopped syncing

What I can't figure out how to get these off my computer to then have dropbox apply my new sync settings.  I've uninstalled the dropbox app but the folder still shows up in finder and the files still show up in the storage management screen.  

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for the swift reply, blueeyes2, and apologies for the misunderstanding on my part. 
 
In order to further troubleshoot, I’d recommend taking this discussion to email due to account-specific info required on the matter. For this reason, I was able to locate your ongoing communication with a member of my team and I’ve made sure to pass your comments along to them. Once they have more info on this, they’ll get back to you as soon as possible. 
 
Thanks in advance! 

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